• +1(440)-219-7629
  • [email protected]
  • Willowbend Complex, 1024 Greenfield Rd, Office Level 3
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Refund and Returns Policy

Refund and Returns Policy

At BNSF Emulator, we strive to provide exceptional health and wellness experiences through our services and memberships. We understand that circumstances may change, and we aim to handle refund requests fairly and transparently. This Refund Policy outlines the conditions under which refunds may be granted for services, memberships, and other purchases made via our website at https://bnsfemulator.com/ or in-person. Please read this policy carefully before making a purchase.

If you have any questions, contact us at [email protected] or +1(440)-219-7629.

1. General Refund Guidelines

Refunds are processed at our discretion and subject to the terms below. We encourage you to review service details and membership plans before purchasing to ensure they meet your needs.

  • Processing Time: Eligible refunds will be processed within 7-10 business days to the original payment method.
  • Fees: Refunds may be subject to a processing fee of up to 5% to cover administrative costs.
  • Currency: Refunds are issued in the original currency of purchase.

2. Membership Refunds

Our memberships (e.g., Essential Plan at $189/month, Premium Plan at $279/month, Basic Plan at $129/month, etc.) are subscription-based and billed monthly. Refunds for memberships are handled as follows:

2.1 Cancellation and Pro-Rated Refunds

  • You may cancel your membership at any time via your account dashboard or by contacting us.
  • Upon cancellation, access continues until the end of the current billing period. No pro-rated refunds are issued for partial months unless required by law.
  • If you cancel within the first 7 days of initial signup, you may be eligible for a full refund, minus any sessions used.

2.2 Non-Refundable Membership Fees

  • Membership fees are non-refundable after the 7-day cooling-off period, except in cases of service unavailability due to our fault.
  • Additional user fees (e.g., $1.99 per user beyond 10) or session overages (e.g., $25 per additional session in Essential Plan) are non-refundable.

2.3 Auto-Renewal

  • Memberships auto-renew unless canceled. Refunds for auto-renewed periods are not provided unless you notify us within 48 hours of renewal.

3. Service and Treatment Refunds

We offer a range of services, including neural simulation, biometric therapy, aroma therapy, body massage, and more. Refunds for individual services or packages are subject to:

3.1 Booking Cancellations

  • No-Show or Late Cancellation: No refund if you cancel less than 24 hours before the appointment or fail to attend.
  • Early Cancellation: Full refund if canceled at least 48 hours in advance; 50% refund if canceled 24-48 hours in advance.
  • Rescheduling: We allow one free reschedule per booking; additional changes may incur a $20 fee.

3.2 Unsatisfactory Services

  • If you are dissatisfied with a service (e.g., stone massage or cognitive enhancement), contact us within 24 hours. We may offer a complimentary re-session or partial refund at our discretion.
  • Refunds are not available for subjective dissatisfaction (e.g., “did not meet expectations”) but may be considered for verifiable issues like equipment failure.

3.3 Packages and Bundles

  • Multi-session packages (e.g., 8 sessions in Essential Plan) are refundable only for unused portions, minus a 10% administrative fee.
  • Gift certificates or promotional bundles are non-refundable but transferable.

4. Product Refunds (If Applicable)

If we sell physical products like organic essential oils or aromatherapy candles:

  • Returns accepted within 30 days for unopened items.
  • Refund minus shipping costs; damaged items eligible for full refund upon inspection.

5. Non-Refundable Items

The following are generally non-refundable:

  • Used services or sessions (e.g., completed neural calibration).
  • Promotional discounts or free trials.
  • Third-party fees (e.g., payment gateway charges).
  • In cases of violation of our Terms and Conditions, such as misuse of facilities.

6. Exceptions and Special Circumstances

  • Medical Reasons: Full or partial refunds may be granted for documented medical issues preventing service use, reviewed case-by-case.
  • Force Majeure: No refunds for cancellations due to events beyond our control (e.g., natural disasters, pandemics).
  • Legal Requirements: We comply with consumer protection laws in your jurisdiction, which may override this policy.

7. How to Request a Refund

To request a refund:

  1. Contact us via email at [email protected] or phone at +1(440)-219-7629, providing your order number, reason, and supporting documentation.
  2. Our team will review and respond within 5 business days.
  3. If approved, the refund will be issued to your original payment method.

8. Changes to This Refund Policy

We may update this policy. Changes will be posted on the Site. Continued use constitutes acceptance.

9. Contact Us

For refund inquiries:

  • Email: [email protected]
  • Phone: +1(440)-219-7629
  • Address: Willowbend Complex, 1024 Greenfield Rd, Office Level 3

We appreciate your understanding and commitment to your wellness with BNSF Emulator.